A subset of Stakeholders where a customer is an individual or organization taht derives either direct or indirect benefits from a product.
Software
Software customers can request, pay for, select, specify, use, or receive the output of a software product.
The Customer Development Partnership
- An excellent software product results from a well-executed design based on excellent requirements.
- Excellent requirements results from effective collaboration between developers and customers.
- A collaborative effort can work only when all parties know what they need to be successful and when they understand what their collaborators need to be successful.
- As project pressures rise, it’s easy to forget that all stakeholders share a common objective: to build a product that provides adequate business value and rewards to all stakeholders.
- The Business Analyst typically is the point person who has to forge(form/make) this collaborative partnership.